Who we are
Effective Date: 1st Dec 2024
UrbanShells (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our website and mobile application.
Information We Collect
We collect the following categories of data:
A. Personal Information You Provide
- Account Information: Name, email address, phone number, and password when you register.
- Profile Details: Preferences, saved searches, and property interests.
- Transaction Information: Details related to inquiries, bookings, or purchases.
B. Automatically Collected Information
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages viewed, clicks, time spent on the site, and interactions.
- Location Data: Approximate location based on your IP address or GPS if enabled.
C. Third-Party Data
We may collect information from third-party services, such as social media platforms, when you use them to log in or interact with UrbanShells.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide, manage, and improve our services, including property listings and searches.
- Communication: To send updates, respond to inquiries, and notify you of changes to our services.
- Personalization: To tailor property recommendations, alerts, and content based on your preferences.
- Marketing: To send promotional emails, special offers, or other information you may find interesting (with your consent, where required).
- Compliance and Security: To comply with legal obligations, enforce our terms, and protect against fraud or misuse.
Who we share your data with
At UrbanShells, we prioritize your privacy and handle your data with care. We only share your information with trusted partners and third parties when necessary to provide you with the best possible service. Below are the categories of entities we may share your data with:
- Service Providers
We work with third-party service providers who assist us in delivering our services, such as hosting, analytics, customer support, and marketing. These providers are bound by strict confidentiality agreements and only use your data to fulfill their specific roles. - Real Estate Professionals
If you express interest in a property, we may share your contact information with the relevant real estate agents, brokers, or property developers to facilitate communication and provide further details. - Legal and Regulatory Authorities
We may disclose your data when required by law or if we believe it is necessary to protect our legal rights, comply with a judicial proceeding, or ensure your safety and security. - Business Partners
We may share anonymized or aggregated data with our business partners for market research, insights, or improving services. This information cannot be used to identify you personally. - Consent-Based Sharing
If you give explicit consent, we may share your data with third parties for specific purposes, such as personalized marketing or promotional activities.
What We Don’t Do
We do not sell your personal data to third parties. Your trust is important to us, and we are committed to keeping your information secure.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data.
- Correction: Request corrections to inaccurate information.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Opt-Out: Manage preferences for marketing communications or data sharing.
- Data Portability: Request a copy of your data in a commonly used format.
To exercise your rights, please contact us at contact@urbanshells.com
Security
We implement industry-standard security measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze site usage, and deliver targeted ads. You can manage cookies through your browser settings or opt-out of certain tracking using tools like YourAdChoices.
Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal information.
Children’s Privacy
UrbanShells does not knowingly collect data from individuals under the age of 13 (or the minimum age in your jurisdiction).
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us: contact@urbanshells.com.
